Terms and Conditions


Parna goods, services and related products are made available subject to the terms and conditions as  stated below. By using our website or other services you are deemed to have agreed to our terms and conditions.

 
Data protection/  GDPR/privacy

We may collect information relating to you or products you purchase from us with business partners who  facilitate the t service we provide, this includes payment providers and email providers.  Delivery details are shared with the logistic company that handle my warehousing and despatch in order that they can pick and send the orders. Your order details  will remain on the website hosted by ekm.. We use an online accountancy system to which our accountant has access,this system stores order details including name and address. It does not store card or bank details 


We never pass your date to a third party for marketing or other reasons not connected to order fulfillment.  We will not send you any material without your permission or request  

Our payments are encrypted by  secure payment gateways and we have no access to your credit  or debit card details. We do keep records of orders which will  include your, name address telephone number and email address and the items that you have ordered. 


Cookies

To make ull use of online shopping on
www.parna.co.uk, your computer, tablet or mobile device will need to accept cookies. A cookie is a small file placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.


 

Order acceptance
 
An automatically generated email confirms that your email has been received. This is not confirmation that your order has been accepted and in the rare instance that an item is no longer in stock we will notify you as soon as possible. We do not accept any liability for any loss resulting from  items not being available.

Pricing
Prices are in GBP

The final price for overseas customers from the UK site will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction
Payment
All online payment is via secure servers. We do not have access to your credit or debit card details.
Payment may be made by cheque, bank transfer, paypal or by cardsave, our secure debit/credit card payment provider.
In most cases Items  will  not be despatched until payment is received.
Tax and duties
Goods  for delivery outside the UK, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Returns
We want you to be delighted with your  purchases from parna.
We will give a full refund on items returned within 14 working days of receipt . The exception to this is bespoke pieces  and fabrics cut to order , where refund will only be given if there is a fault with the piece.

All items must be returned in original condition and insured to full value with package and postage paid. Please email us on textiles@parna.co.uk with your intent to return within 7 days of receipt of your item.

Refunds will usually be given in the manner that the product was paid for. 
.
We do not refund postage costs unless there was a fault with the item.
Returns to;

 Diamond Logistics/parna
Unit 6, Isis Trading
Stratton Road
Swindon
SN1 2PG
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Comments/suggestions/complaints

We value your feedback. Please let us know if you aae  or are not happy with our products or service

Please email textiles@parna.co.uk
We will respond to your email within 24 hours  


Despatch

Please email textiles@parna.co.uk if you have any queries regarding the despatch time of particular items.
Items will be sent within the UK by the most appropriate means, depending on urgency, weight  and area. We use Royal Mail, DPD, DX,UK mail and Royal Mail If you would like your order sent by an alternative or particular method please email us.
Please email for details of postage on international orders. For international bulk orders courier services may provide a quicker and more cost effective service particularly for parcels over 2000g in weight.
Force Majeurs
We cannot accept reponsibility for late deliveries for  reasons beyond our control i.e strikes, weather conditions,” acts of god”
Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of United kingdom law

Registered address
parna ltd
51 Merrivale Square
Oxford
UK
OX2 6QX